Hotel Policies

Check-in	From 14:00  Until 00:00
Check-out	Until 12:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard JCB UnionPay credit card

Important Information

The credit card used for booking must be presented upon check-in The name on the credit card must match the guests name when checking in Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel If you are making payment using another card holders credit card-No Amex card is accepted for third party payment-, kindly provide the following to the hotel prior to your arrival: 1- Authorization letter with card holders signature 2- Copy of the card holders card -front and back of card with card holders signature- Please note and allow sufficient time for hotel to contact transaction bank of cardholder for verification purposes The hotel reserves the right to release the booking without prior notice if there is no bank confirmation for third party payment booking Once prepayment booking is released, it is regarded as “non-guaranteed”Hence, please contact the hotel reservation to confirm booking before arrival Please note that hotel does not accept bookings made by debit card Guests departing earlier than their confirmed departure date will have to pay an early departure fee of one nights accommodation Please let the reception desk know at least 24 hours in advance of your new departure date in order to avoid this extra charge Name changes are strictly prohibited for non-refundable bookings, it is within the hotels cancellation policy Please note that free WiFi is limited to 1 device per stay Please note that the rate for extra bed does not include any meal plans Please note that the rooms are for accommodation only No photo shooting, video taking or any other activities for private or commercial use -for example: pre-wedding photography, commercial catalog- are allowed Guests are required to show a photo identification and credit card upon check-in For third party payment booking, in case there is no bank confirmation, the guest will be requested to pay by himself at the check in time Please note that all Special Requests are subject to availability and additional charges may apply All guest rooms and themed suites are equipped with handy smartphone, providing instant access to free unlimited local and international phone calls covering 10 overseas countries, high-speed 3G data connectivity, city guide, Wi-Fi tethering service etc Both leisure and business guests can stay connected in the city seamlessly with the device Please note that breakfast included rate only includes breakfast for adults Children above 2 years old who using existing beds require additional fee for breakfast Certain floors are closed from 22 May to 30 September 2017 for refurbishment Appropriate actions to be taken to make sure your stay relaxing and hassle-free Guests are required to show a photo identification and credit card upon check-in Please note that all Special Requests are subject to availability and additional charges may apply